Performance Tracking (QI-04)

Service Description

Who is it For: This course is designed for business professionals across industries who want to learn how to effectively create, track, and analyse performance metrics. It’s ideal for individuals responsible for monitoring business performance, making data-driven decisions, and optimizing business processes. What You Will Achieve: By completing this module, participants will understand the importance of performance metrics and how they vary across industries. You will learn to conduct trend analysis and utilize key metrics, such as Loss vs. Revenue (LVR) and false positive ratios, to make informed decisions and drive performance improvements. Learn why performance metrics are crucial for tracking business success. Explore how different industries prioritize and apply specific performance metrics. Gain the skills to perform trend analysis to monitor performance over time. Apply LVR and false positive ratios to optimize decision-making and improve accuracy. Summary Outline: Section 1: Understanding the importance of metrics in business and how they drive accountability, performance improvement, and alignment with goals. Section 2: Recognizing variations in key performance metrics across industries, with examples from retail, healthcare, finance, and tech. Section 3: Conducting trend analysis using moving averages, seasonal adjustments, and growth rates, and visualizing trends with charts and graphs. Section 4: Learning to calculate and apply LVR and false positive ratios, understanding their implications for improving process accuracy and business operations. This 1.5-hour course combines hands-on exercises, case studies, and group discussions to ensure participants gain a practical understanding of performance tracking and trend analysis in a business context.